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• Home Products • Alberon Dolls • Annaleece • Bearington Bears • Books of Love • Bowbrook • Country Artists • Cow Parade • Crisalis Collection • Enchantica • Friendship • From the Earth • Gemstone Globes • Gund Bears • Hidden Treasures • Humphreys Corner • Just the Right Shoe • Lost Dog • Maasai • Me to You • Molenniums • North Light Animals • Pendelfin • Piggin' Pigs • Pocket Dragons • Russ Berrie • Tudor Mint • The Turds • Tuskers • Twinkle Waterglobes • Wade • Wentworth Pewter • WhimsiClay Cats Information • How to Order • About Us • Terms • Contact Us • Links Affiliates 
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Availability of Stock For stock availability please contact us by e-mail or telephone. Every effort is made to ensure that products are in stock and can be quickly dispatched. Making a Purchase Order online using our SSL secure shopping cart. For customers not wanting to use our online shopping payment system, you can call us on + (44) (0)1934 621155. We accept the following credit cards: Shipping and Handling Our prices are inclusive of VAT charges (UK orders). Shipping and handling costs are free with orders within the UK. Additional shipping charges are made for international orders, please contact us for details. Delivery Schedule Following payment, all orders received before 15:00 are dispatched the same day. Delivery is usually between 1-3 days for UK addresses and 5-8 days for international orders. However, please allow up to 30 days for all deliveries as problems and delays sometimes can occur due to circumstances that are beyond our reasonable control. Goods are shipped by post or carrier, by a reputable courier service such as Parcelforce Worldwide. Tax Charges For all orders made for delivery in the European Union 17.5% VAT is included in the prices shown. For the USA enquiries VAT is deducted when an order is made. Returns Policy To return goods you must adhere to the following policy: All items must be in the original packaging and complete with all box inserts and accessories. If you are not satisfied with your purchase you may request a refund or replacement by contacting us via e-mail or telephone within 7 days of the receipt of the order. After investigation of a complaint a refund will be issued within 30 days of cancellation. Customers may have to pay the cost of returning goods. All items must be returned within the following days: Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. |